Commercial Standard Cleaning

Cancellation Policy

Fampeca Cleaning Services – Booking Policy Booking Confirmation All bookings are subject to availability and are not confirmed until accepted by our team. We reserve the right to adjust scheduling as needed and will notify clients of any changes. Minimum Service Requirement A minimum service charge applies to all appointments. Pricing may vary based on the size, condition, and scope of work requested. Arrival Window Our team operates within a scheduled 2-hour arrival window. Exact arrival times may vary depending on prior appointments and traffic conditions. Access to Property Clients must provide safe and timely access to the property (keys, codes, or on-site presence). If access is unavailable upon arrival, the appointment may be canceled and a fee may apply. Cancellations & Rescheduling A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice may be subject to a fee of up to 50% of the scheduled service. Same-Day Bookings Same-day service requests are subject to availability and may include an additional fee. Payment Authorization By booking a service, clients authorize Fampeca Cleaning Services LLC to charge the provided payment method for completed services, applicable fees, and approved add-on services. Recurring Services Recurring services (weekly, biweekly, or monthly) continue until canceled by the client. A minimum 24-hour notice is required to pause, reschedule, or cancel recurring appointments. Service Conditions Final pricing may be adjusted if the condition of the property differs significantly from the original description or if additional services are requested on-site. Pre-existing Conditions While our team exercises reasonable care during service, Fampeca Cleaning Services LLC is not responsible for damage resulting from pre-existing conditions, improper installation, unsecured items, or materials/surfaces that are worn, aged, fragile, defective, or deteriorated beyond normal durability. Client Satisfaction Clients must report any service concerns within 24 hours of service completion so we may review and reasonably address the issue. Refunds are not guaranteed. Safety & Refusal of Service We reserve the right to refuse or stop service due to unsafe conditions, excessive clutter, pests, mold, biohazards, aggressive pets, or conditions that may risk the safety of our staff or property.

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