Refund Policy

Effective Date: 05/01/2026

At Fampeca Cleaning Services, we strive to provide high-quality service and customer satisfaction. Due to the nature of cleaning services, the following Return and Refund Policy applies:

 

1. No Physical Returns

As a service-based business, we do not accept returns of any kind. All services are considered final once completed.

 

2. Satisfaction Guarantee (Re-Clean Policy)

If you are not satisfied with your service, you must notify us within 24 hours of completion.

We will:

• Offer a complimentary re-clean of the specific areas of concern

Conditions:

• Issues must be clearly reported within the 24-hour window

• Re-clean applies only to missed or incomplete items within the original scope

 

3. Refund Policy

Refunds are not guaranteed and are issued at our sole discretion.

Refunds will not be provided for:

• Services completed as agreed

• Issues reported after 24 hours

• Conditions outside of our control (e.g., permanent stains, wear and tear, pre-existing damage)

Partial refunds may be considered only in rare cases where:

• Service was significantly incomplete due to our error

 

4. Cancellations & Charges

• Cancellations must be made at least 24 hours in advance

• Same-day cancellations may be charged up to 50% of the service cost

• No-shows may be charged up to 100% of the service cost

 

5. Access & Lockout Policy

Clients must provide access to the property at the scheduled time.

If we are unable to access the property:

• A lockout fee of $75–$150 may apply

• Service may be canceled and require rescheduling

 

6. Limitations

We are not responsible for:

• Pre-existing damage

• Improperly installed or unsecured items

• Results affected by heavy buildup, staining, or poor surface condition

 

7. Contact for Issues

To report a concern or request a re-clean, please contact us within 24 hours:

Fampeca Cleaning Services Email: info@fampecacleaning.com Phone: (510) 800-6740