Terms & Conditions

1. Scope of Services

Services provided are based on the selected package at the time of booking. Additional tasks requested on-site may require a change in price or rescheduling.

We are not responsible for:

• Pre-existing damage

• Improper installation of fixtures

• Items not disclosed prior to service

 

2. Access to Property

Clients must provide access to the property at the scheduled time.

If our team is unable to access the property:

• A lockout fee of $75–$150 may be charged

• Service may be canceled and rescheduled

 

3. Payment Terms

• Payment is due upon completion of service unless otherwise agreed

• A valid card may be required to secure booking

• Late payments may incur additional fees

 

4. Cancellations & Rescheduling

• Cancellations must be made at least 24 hours in advance

• Same-day cancellations may be charged 50% of the service cost

• No-shows may be charged up to 100% of service cost

 

5. Satisfaction Guarantee

If you are not satisfied, you must notify us within 24 hours of service.

We will:

• Offer a re-clean of affected areas only

Refunds are not guaranteed and are issued at our discretion.

 

6. Health & Safety Conditions

We reserve the right to refuse or stop service if:

• Conditions are unsafe

• Biohazards (e.g., mold, bodily fluids, pests) are present

Additional charges may apply for extreme conditions.

 

7. Liability Limitations

Fampeca Cleaning Services is not liable for:

• Pre-existing damage

• Wear and tear of surfaces

• Items not secured or improperly installed

Our liability is limited to the value of the service provided.

 

8. Time Windows

Arrival times are estimated windows, not exact times. Delays due to traffic or prior jobs may occur.

 

9. Use of Photos

We may take before/after photos for:

• Quality control

• Marketing purposes

No personal or identifying information will be shared.